Responsible Gaming
Gaming Should Be Entertainment
At LaPesa, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we provide exciting gaming experiences, it's important to gamble responsibly and within your means.
Remember: The house always has an edge, and you should never gamble more than you can afford to lose.
Age Verification
All players must be at least 18 years of age, or the legal gambling age in their jurisdiction, whichever is higher. We are committed to preventing underage gambling and comply with all Australian regulations.
If you are under the legal age to gamble, please do not access our services. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent underage access to gaming websites.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behavior or that of someone you know, it may indicate problem gambling:
- Chasing Losses: Trying to win back money lost by gambling more
- Hiding Gambling Activity: Being secretive about the time or money spent gambling
- Neglecting Responsibilities: Failing to meet work, school, or family obligations due to gambling
- Increasing Stakes: Needing to gamble with larger amounts to get the same excitement
- Loss of Control: Being unable to stop or reduce gambling despite wanting to
- Gambling to Escape: Using gambling to relieve stress, anxiety, or depression
- Financial Problems: Borrowing money or using credit to fund gambling
- Relationship Strain: Gaming activities causing conflict with family, friends, or partners
- Mood Changes: Becoming irritable or anxious when unable to gamble
- Failed Attempts to Quit: Repeatedly trying and failing to cut back or stop gambling
Self-Help Tools & Features
We provide several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders during play to help you keep track of time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
- Session Time Limits: Set maximum gaming session lengths to help manage your playtime
- Account Suspension: Request a break from gaming for a specified period
To access these tools, please visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organizations:
Australia
- Gambling Help Online — Free counselling and support for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free, confidential)
United Kingdom
- GamCare — Free support for problem gambling
www.gamcare.org.uk - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Evidence-based problem gambling resources
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and referral services
www.ncpgambling.org
Phone: 1-800-522-4700 (confidential helpline)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Center for Health Education
Phone: 0800 1 372 374 (free helpline)
If You Need Help, Reach Out Today
Problem gambling can affect anyone. If you feel that your gaming is becoming a problem, or if gambling is impacting your finances, relationships, or mental health, please seek help immediately.
There is no shame in asking for support. The organizations listed above offer confidential, free assistance to help you regain control and return to a healthier lifestyle.
Don't wait — help is just a phone call or click away.
This Responsible Gaming information is provided for educational purposes. LaPesa.com.au is committed to promoting safe and responsible gaming practices in accordance with Australian gambling regulations. For more information about our policies and terms, please visit our full website.